Do Water Restoration Procedures Change Over Time?

7/22/2020 (Permalink)

Each of our team members is IICRC certified so that we can provide excellent restoration services.

SERVPRO Understands the Need to Keep Up with Changing Trends in Water Damage Restoration Standards Guaranteeing Palm Harbor Residents the Best Service 

Restoring your water-damaged property involves a significant percentage of rudimentary tasks such as cleaning and drying materials and a small percentage of advanced tasks such as controlled demolition and refinishing materials. Most restoration work may seem standard since it utilizes procedures that have been there for years. However, professional Palm Harbor restoration companies must keep up with the industry's changes to deliver better or faster results. 

How does a company indicate that it keeps up with changing trends? 

Any provider of water damage restoration services in Palm Harbor can claim to keep up with changing industry trends. However, such a claim needs supporting evidence to be valid. An IICRC certification from the Institute of Inspection, Cleaning, and Restoration, is the best indicator that a company cares about delivering the best service to you as a client. Apart from showing that a company keeps up with changing trends, the certification covers many other aspects: 

• Ethics
• Training
• Handling customer complaints
• Subrogation 

Therefore, hiring a certified company such as SERVPRO should give you confidence that apart from getting the expected quality of service, any problems that arise are likely to be addressed professionally. The company is also ready to take responsibility in case of mistakes from staff or other issues that lead to damages within your property.   

How do companies obtain the certification?  

Your reason for seeking an IICRC certified firm is to ensure that the myriad of issues collectively referred to as water damage do not develop into long-term structural problems or pose health risks to your family. The Institute sets a rigorous qualification process that a company has to satisfy to receive the certification. The method considers aspects such as: 

• Maintaining insurance throughout the operation period
• Training all employees and technicians continuously
• Having a written-down customer complaints policy
• Adhering to IICRC code of ethics 

Regular training ensures that all employees are always current on any changes in renovation trends and, therefore, can handle the restoration, regardless of the type of materials or level of damage you have in your property. For instance, our SERVPRO technicians know what to do when they find delicate materials such as acoustic ceiling tiles or dangerous substances like ACM, Asbestos Containing Materials, in older properties. Training also ensures that we can use specialized restoration equipment such as negative pressure machines or thermal cameras properly to deal with unique challenges. 

Why does it matter whether a restorer is insured? 

The best-laid plans may not always lead to fruition, especially when working with water soaked materials and slick surfaces. Therefore, despite having the best-trained technicians and the best equipment, problems can arise during the renovation process leading to additional damages. For instance, when cleaning upholstery items with floral or other varied coloring, dyes can run from the colored areas, heavily staining the fabric's plain areas. If the restorer causes the damage, you or your insurer might not feel comfortable absorbing this cost. When working with a properly insured restoration company, compensation is catered for by their cover. 

Does IICRC help in case I have a complaint? 

Complains do arise during the restoration of damaged property for a variety of reasons including: 

• Dissatisfaction with the outcome
• High expectations 
• Timelines
• Cost 

An IICRC certified firm like SERVPRO addresses this challenge in many ways. For instance, we have a straightforward communication process allowing you to reach us through the phone, email, or fax when you have a complaint or other forms of feedback. The Institute requires that we maintain a transparent complaint process and, whenever requested, to provide proof that follow-ups are punctually made for the certification to remain valid.  

We follow systemic procedures when restoring the water damaged Palm Harbor property. Before we begin restoring your property, we inspect the entire area and then hold a consultative meeting with you to highlight what our inspection revealed, and what steps we plan to take to fix the damage. We also confirm the presence of pre-existing issues and inform you whether the restoration process can address them. In most cases, we work to restore the property to its preloss state, so any existing issues remain.  

We provide precise estimates of the time needed to complete the restoration and the costs involved. We also find out whether you have personal items within the property that might require special attention or removal before starting the work. Combining these aspects helps minimize the chances of conflict by the time we finish the renovation. 

When you are dealing with a loss, you need reassurance the best solution is available. Call SERVPRO of Dunedin / Palm Harbor South to help resolve water spills in your property. You can reach us at (727) 793-1333 at any time.